Your privacy matters to us. This Privacy Policy explains exactly what personal data ug800 collects, why we collect it, how we use and protect it, and what rights you have over your own information.
Last Updated: 1 January 2026Privacy at a Glance
The cards below summarise how ug800 approaches data privacy. They are provided for convenience only — the full legal text in the sections below governs in all cases.
We collect only the data needed to operate your account, process payments, verify your identity, and deliver our platform services — including your name, date of birth, contact details, and transaction history.
Your data is collected for clearly defined purposes: account administration, KYC verification, payment processing, fraud prevention, responsible gaming compliance, and personalised promotions where you have opted in.
ug800 does not sell, rent, or trade your personal data to third parties for marketing purposes. Data is only shared with service providers who assist in delivering the platform under strict confidentiality agreements.
All personal data is stored on encrypted servers protected by 256-bit SSL encryption, access controls, and real-time intrusion monitoring. Payment data is processed through PCI-DSS compliant channels and never stored in plain text.
You have the right to access, correct, and request deletion of your personal data. You may also withdraw consent for marketing communications at any time. Contact [email protected] to exercise any of these rights.
We retain your personal data for as long as your account is active and for a defined period thereafter as required by our anti-fraud, responsible gaming, and financial record-keeping obligations. Data no longer required is securely deleted.
In this Privacy Policy, the following terms have the meanings set out below:
ug800 is the data controller responsible for your Personal Data collected through the Platform. As data controller, ug800 determines the purposes and means of processing your Personal Data and is accountable for ensuring that such processing is carried out lawfully, fairly, and transparently in accordance with applicable data protection principles.
For all data protection enquiries, requests, or complaints, you may contact ug800's designated data protection point of contact at [email protected]. We aim to respond to all written data protection enquiries within 5 business days.
ug800 collects the following categories of Personal Data from users of the Platform:
ug800 does not collect sensitive personal data categories such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic or biometric data, health data beyond what is strictly necessary for responsible gaming compliance, or data concerning sexual orientation.
ug800 collects Personal Data through the following channels:
The majority of Personal Data we hold is provided directly by you during the account registration process, during KYC verification, when you make a deposit or withdrawal request, when you contact customer support, or when you respond to a promotion or survey. You are under no legal obligation to provide this data, but without it we cannot operate your account or provide our services.
When you access the Platform, our servers automatically collect certain technical and device data (as described in Section 3.4) through standard web server logs, cookies, pixel tags, and similar tracking technologies. This data is collected automatically as a condition of using the Platform and is used primarily for security monitoring, fraud prevention, and platform performance optimisation.
In limited circumstances, ug800 may receive Personal Data about you from third-party sources, including:
ug800 processes your Personal Data on one or more of the following legal bases, depending on the purpose of processing:
| Processing Purpose | Legal Basis |
|---|---|
| Account registration and management | Performance of a contract with you |
| KYC identity and age verification | Legal obligation; legitimate interests (fraud prevention) |
| Payment processing — deposits and withdrawals | Performance of a contract with you |
| Fraud detection and prevention | Legitimate interests; legal obligation |
| Responsible gaming monitoring and compliance | Legal obligation; legitimate interests (user protection) |
| Customer support and dispute resolution | Performance of a contract; legitimate interests |
| Platform security and performance monitoring | Legitimate interests |
| Personalised marketing communications | Your explicit consent (opt-in) |
| Analytics and platform improvement | Legitimate interests |
| Legal and regulatory compliance | Legal obligation |
Where processing is based on your consent (for example, for marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to the withdrawal. To withdraw consent, contact us at [email protected].
ug800 uses the Personal Data we collect for the following specific purposes:
We use your identity and contact data to create and maintain your ug800 account, authenticate your login sessions, communicate account-related notifications (such as deposit confirmations, withdrawal status updates, and security alerts), and manage your account settings and preferences.
We use identity documents, date of birth, and address data to verify that you are at least 21 years of age and are the legitimate owner of the payment methods associated with your account. KYC data is also used to satisfy our anti-money-laundering (AML) and counter-terrorism financing (CTF) screening obligations.
We use your financial data to process deposits from and withdrawals to your Indonesian bank accounts (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, Bank Permata, Bank Danamon) and e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja). All transactions are conducted in Indonesian Rupiah (IDR).
We use technical data, behavioural data, and transaction history to detect and prevent fraudulent activity, account takeover attempts, bonus abuse, multi-accounting, match-fixing, and other forms of prohibited conduct as defined in our Terms & Conditions. Automated risk-scoring systems may flag accounts for manual review where anomalous patterns are detected.
We monitor gaming activity and session patterns to identify users who may be exhibiting signs of problem gambling behaviour. Where such patterns are detected, we may proactively reach out to offer responsible gaming tools including deposit limits, cooling-off periods, and self-exclusion. This processing is carried out in the genuine interest of user welfare and complies with our responsible gaming obligations.
We use your communications data and account history to handle support queries, investigate complaints, and resolve disputes efficiently. Our support team includes native Indonesian-speaking agents available 24 hours a day, every day of the year.
Where you have provided explicit consent, we use your contact data and gaming preferences to send you personalised promotional offers, bonus notifications, and information about seasonal campaigns — including those aligned with Indonesian occasions such as Ramadhan, Idul Fitri, Imlek, and major sporting events including BRI Liga 1, the FIFA World Cup, and the AFF Cup (Piala AFF). You may opt out of marketing communications at any time.
We use aggregated and anonymised data derived from user activity to analyse platform usage trends, identify areas for improvement, optimise game and content offerings, and inform product development decisions. This analytics processing does not involve identifying individual users.
ug800 does not sell, rent, or trade your Personal Data to third parties for commercial or marketing purposes. We share Personal Data only in the following limited and controlled circumstances:
We engage a limited number of Third-Party Service Providers who process Personal Data on our behalf and under our instruction. These include KYC and identity verification specialists, payment gateway and banking partners, fraud detection and AML screening services, cloud infrastructure and data hosting providers, and customer support platform operators. All service providers are subject to formal data processing agreements that prohibit them from using your data for any purpose beyond the specific service they are providing to ug800.
Certain anonymised or pseudonymised session data may be shared with licensed game content providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Pocket Games Soft, and Spribe) for the purpose of game delivery, fairness certification, and technical support. These providers do not receive personally identifiable information beyond what is necessary to deliver the gaming session.
ug800 may disclose Personal Data to law enforcement authorities, regulatory bodies, or courts of competent jurisdiction where we are legally required to do so, or where such disclosure is necessary to protect the legal rights, property, or safety of ug800, its users, or third parties. We will, where legally permissible, notify you of any such disclosure.
In the event of a merger, acquisition, restructuring, or sale of all or part of ug800's business assets, Personal Data held by ug800 may be transferred to the acquiring entity as part of that transaction. You will be notified in advance of any such transfer and of any resulting changes to this Privacy Policy.
The ug800 Platform uses cookies and similar tracking technologies to ensure the Platform functions correctly, to maintain your logged-in session, to remember your preferences, and to collect analytics data that helps us improve the Platform experience.
You may manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect your ability to use some features of the Platform. Strictly necessary cookies cannot be disabled through browser settings as they are required for the Platform to operate securely.
ug800 takes the security of your Personal Data seriously and implements a comprehensive set of technical and organisational measures to protect it against unauthorised access, alteration, disclosure, or destruction. These measures include:
Despite these measures, no system is completely immune to security risks. In the event of a data breach that is likely to result in a risk to your rights and freedoms, ug800 will notify you and, where required, the relevant authorities, without undue delay and in accordance with applicable data breach notification obligations.
ug800 retains your Personal Data for as long as your account is active and for defined periods thereafter, as set out below:
| Data Category | Retention Period |
|---|---|
| Account registration and identity data | Duration of account plus 5 years after closure |
| KYC verification documents | Duration of account plus 5 years after closure |
| Transaction and payment records | Duration of account plus 7 years after closure |
| Betting and gaming history | Duration of account plus 5 years after closure |
| Customer support communications | 3 years from the date of the communication |
| Technical and device log data | 13 months on a rolling basis |
| Marketing consent records | Until consent is withdrawn, plus 3 years |
Extended retention periods may apply where Personal Data is subject to an active legal dispute, regulatory investigation, or law enforcement request. Upon the expiry of the applicable retention period, Personal Data is securely deleted or anonymised so that it can no longer be used to identify you.
Subject to applicable law, you have the following rights in respect of your Personal Data held by ug800:
To exercise any of the above rights, please submit a written request to [email protected]. ug800 will respond to all rights requests within 30 calendar days. We may ask you to verify your identity before processing your request to prevent unauthorised disclosure of Personal Data to third parties.
The ug800 Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect, store, or process Personal Data from individuals under the age of 21. If ug800 becomes aware that Personal Data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account.
If you are a parent or guardian and believe that your child has registered on the Platform or provided their personal data to ug800, please contact us immediately at [email protected] so that we can investigate and take appropriate action without delay.
ug800 may send you promotional emails, SMS messages, or in-platform notifications about bonuses, new games, seasonal campaigns, and special offers — but only where you have explicitly opted in to receive such communications during registration or at a later point through your account settings.
You may opt out of marketing communications at any time by:
Please note that opting out of marketing communications does not affect the sending of transactional and operational communications, such as deposit confirmations, withdrawal status updates, account security alerts, and KYC notifications. These communications are necessary for the operation of your account and cannot be disabled while your account remains active.
The ug800 Platform may contain references or links to third-party content providers, game studios, or information resources. This Privacy Policy applies solely to data processed by ug800 through the Platform. ug800 is not responsible for the privacy practices of any third-party websites or services, and we encourage you to review the privacy policies of any third-party sites you visit independently of the ug800 Platform.
ug800 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the structure of the Platform. Where changes are material, we will provide advance notice to registered users via email and/or a prominent notice on the Platform at least 7 days before the revised policy takes effect.
The version of the Privacy Policy displayed on this page at any given time is the version currently in force. Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not agree with the amended policy, you must stop using the Platform and may request voluntary account closure in accordance with our Terms & Conditions.
Prior versions of this Privacy Policy are available upon written request to [email protected].
This Privacy Policy and any dispute arising out of or in connection with it shall be governed by and construed in accordance with the laws applicable to ug800's operating jurisdiction. ug800 makes no representation that the Platform or its data practices are appropriate or in compliance with the laws of any jurisdiction other than that in which ug800 operates.
If you are accessing the Platform from Indonesia, you acknowledge that Indonesian data protection principles — including the requirement for informed consent, proportionate data collection, and the right to access and correct your personal data — inform ug800's approach to data governance, even where specific Indonesian legislation is not directly applicable to ug800's operations.
If you have any questions, concerns, or complaints about this Privacy Policy or about how ug800 handles your Personal Data, please contact us through one of the following channels:
You've reviewed how ug800 safeguards your data. Explore our full platform with confidence — or visit our FAQ if you have further questions.