These Terms & Conditions govern your use of the ug800 platform. Please read them carefully before registering an account or placing any wager. By accessing ug800, you agree to be bound by these terms.
Last Updated: 1 January 2026Key Highlights
The following cards summarise the most important aspects of the ug800 Terms & Conditions. They are provided for convenience only — the full legal text in the clauses below governs in all cases.
You must be a resident of Indonesia and at least 21 years of age to register and use the ug800 platform. Registration by or on behalf of minors is strictly prohibited and will result in immediate account closure.
All transactions are processed in Indonesian Rupiah (IDR). Supported channels include BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Permata, OVO, DANA, GoPay, ShopeePay, and LinkAja. Minimum deposit is Rp 10.000; minimum withdrawal is Rp 50.000.
All bonuses are subject to wagering requirements specified in the individual promotion terms. Bonuses may not be withdrawn until the stated rollover is satisfied. Abuse of bonus offers will result in forfeiture of bonus funds and may result in account suspension.
You are responsible for maintaining the confidentiality of your ug800 login credentials. ug800 will never ask for your password via live chat, email, or SMS. Any activity conducted under your account credentials is your responsibility.
Using bots, scripted betting systems, collusion, match-fixing, or any form of fraudulent play is strictly forbidden. ug800 reserves the right to void bets and close accounts where prohibited conduct is confirmed, with or without prior notice.
ug800 is committed to responsible gaming. Deposit limits, session time-outs, cooling-off periods, and self-exclusion tools are available to all account holders at no cost. 21+ only. Play Responsibly.
In these Terms & Conditions, the following terms shall have the meanings set out below unless the context requires otherwise:
To register and use the ug800 Platform, you must meet all of the following eligibility requirements at the time of registration and on a continuing basis throughout your use of the Platform:
ug800 reserves the right to refuse registration or to close any Account where eligibility requirements are not or cease to be met, with or without advance notice.
Each eligible individual may hold only one (1) Account on the Platform. The creation of multiple accounts by the same individual — whether using the same or different personal details, payment methods, or devices — constitutes a serious breach of these Terms & Conditions and will result in the closure of all associated accounts and forfeiture of any balances held within them.
During registration, you are required to provide accurate, complete, and current information, including but not limited to your full legal name, date of birth, residential address in Indonesia, valid email address, and a mobile number registered in Indonesia. You agree to promptly update your account information if any details change.
You are solely responsible for maintaining the confidentiality and security of your ug800 login credentials, including your username and password. You agree to notify ug800 immediately at [email protected] if you suspect unauthorised access to your Account. ug800 will not be held liable for any loss resulting from unauthorised use of your Account where you have failed to maintain adequate credential security.
Where ug800 identifies multiple accounts associated with the same household address, device fingerprint, IP address, or payment method, it reserves the right to treat such accounts as duplicates and take appropriate action, including suspension and balance forfeiture, regardless of whether each account was registered by a different individual.
ug800 operates a mandatory Know Your Customer (KYC) verification process. Completion of KYC is required before any withdrawal can be processed and may be required at any point during a User's account lifecycle at ug800's discretion.
To complete KYC verification, you will be required to submit one or more of the following documents:
ug800 will endeavour to complete KYC verification within one (1) business day of receiving all required documents in legible form. Withdrawals will be held pending until verification is complete. ug800 accepts no liability for delays caused by the submission of incomplete, illegible, or inconsistent documentation.
Where a User is unable to complete KYC verification to ug800's satisfaction, ug800 reserves the right to restrict Account functionality, suspend withdrawal rights, or close the Account entirely. In cases of confirmed identity fraud, any balance in the Account may be forfeited in full.
All deposits to your ug800 Account are made in Indonesian Rupiah (IDR). ug800 does not accept deposits in foreign currencies. The following deposit methods are currently supported:
The minimum deposit amount is Rp 10.000. There is no standard maximum single deposit limit; however, large deposits may be subject to enhanced due diligence review. Users may set personal deposit limits (daily, weekly, or monthly) via the responsible gaming tools in their Account dashboard.
Deposits via e-wallet (OVO, DANA, GoPay, ShopeePay, LinkAja) are typically credited to your ug800 Account within 30 seconds. Deposits via bank transfer are typically credited within 5 minutes during standard Indonesian banking hours (08:00–21:00 WIB). ug800 accepts no liability for delays caused by third-party banking or payment system outages.
You may only deposit funds from a payment account that is registered in your own name. Deposits from third-party accounts, shared accounts, or accounts in another person's name are strictly prohibited and will result in the immediate suspension of your Account pending investigation.
ug800 does not charge any platform-side fee on deposits. Any charges levied by your bank or e-wallet provider are your responsibility and are outside ug800's control.
Withdrawals from your ug800 Account are processed in Indonesian Rupiah (IDR) to a payment account registered in your own name. Withdrawal requests will not be processed until KYC verification has been completed to ug800's satisfaction.
The minimum withdrawal amount is Rp 50.000. Maximum single withdrawal limits may apply and will be communicated to you at the time of the request if applicable. Users who have accepted a bonus must satisfy the applicable wagering requirements before any portion of their balance derived from bonus activity may be withdrawn.
Withdrawal requests submitted during standard hours (08:00–21:00 WIB) are typically processed within 30 minutes. Requests submitted outside these hours are processed on the next available processing window. ug800 does not guarantee specific processing times and accepts no liability for delays caused by third-party payment processors or Indonesian banking system restrictions.
Withdrawals will be returned to the same payment method used for your most recent deposit wherever technically possible. Where this is not possible, ug800 may request alternative verified payment details registered in your name. ug800 reserves the right to conduct additional verification before processing any withdrawal exceeding Rp 5.000.000.
ug800 does not charge any platform-side fee on withdrawals. Any charges levied by your bank or e-wallet provider are outside ug800's control and are your responsibility.
ug800 offers a range of bonuses and promotions to eligible registered users. All bonuses are subject to the general terms set out in this Clause 7 and the specific terms attached to each individual promotion.
All bonuses are subject to wagering requirements (also referred to as rollover requirements) before any winnings derived from bonus funds may be withdrawn. The specific rollover multiplier, eligible games, time limit, and minimum odds (where applicable to sportsbook bonuses) are stated in the individual promotion terms. Where promotion terms are silent on any matter, the most restrictive reasonable interpretation applies.
Bonuses are available to eligible users who have completed registration and, where stated, KYC verification. Unless a promotion expressly states otherwise, each bonus offer is available once per Account, per household, per IP address, and per device. Attempting to claim a bonus multiple times through duplicate accounts constitutes Prohibited Conduct under Clause 9.
Bonus funds and associated winnings that are not used or wagered within the timeframe specified in the promotion terms will be forfeited automatically. ug800 will not reinstate expired bonus funds under any circumstances.
ug800 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice. Where a promotion is terminated after a User has already opted in, any bonus funds already credited will remain subject to the original promotion terms unless ug800 explicitly states otherwise.
ug800 runs seasonal promotions aligned with major Indonesian occasions including Ramadhan, Idul Fitri, Imlek (Chinese New Year), and Indonesian Independence Day (17 August), as well as major sporting events such as BRI Liga 1, the FIFA World Cup, and AFF Cup tournaments. All seasonal promotions are subject to their own specific terms and the general bonus terms in this Clause 7.
All wagers placed on the ug800 Platform are subject to the product-specific rules applicable to the relevant betting market or game type. Users are encouraged to read the applicable rules before placing any wager.
Sportsbook bets are accepted at the odds displayed at the time the bet is confirmed. ug800 offers markets on BRI Liga 1, EPL, La Liga, Serie A, Bundesliga, UEFA Champions League, FIFA World Cup, AFF Cup (Piala AFF), Timnas Indonesia fixtures, badminton (Thomas Cup, Uber Cup, All England, Indonesia Open), MotoGP (including the Mandalika circuit), esports (Mobile Legends MPL, PUBG Mobile, Free Fire), and other international competitions. Bet types include pre-match, in-play, voor bola (Asian handicap), over/under, and mix parlay (accumulator) bets. Minimum and maximum stake limits apply per market and are displayed at the point of bet placement.
Casino and live casino games are governed by the rules of each individual game as provided by the relevant game studio (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Pocket Games Soft, and Spribe). Game outcomes are determined by certified random number generators (RNG) or by live dealer activity, as applicable. ug800 accepts no liability for game outcomes.
Togel (Indonesia's traditional numbers lottery) draw results are sourced from official and independently verifiable draw sources. ug800 does not control draw outcomes. Payouts are calculated according to the prize tables displayed at the time of ticket purchase and are final.
ug800 reserves the right to void any bet where: (a) the bet was placed in error due to a technical fault or pricing error; (b) the outcome of the relevant event was known or reasonably knowable to the User at the time of placing the bet; (c) the bet forms part of a pattern of Prohibited Conduct under Clause 9; or (d) the event is cancelled, postponed beyond the applicable settlement period, or otherwise unable to be settled in the normal course.
The following conduct is strictly prohibited on the ug800 Platform. Engaging in Prohibited Conduct may result in the immediate suspension or permanent closure of your Account, forfeiture of Account balance, and reporting to relevant authorities where applicable:
ug800 reserves the right to suspend or restrict any Account at any time and without prior notice where it reasonably suspects a breach of these Terms & Conditions, ongoing fraudulent activity, or any circumstance that warrants investigation. During a suspension period, the User's ability to deposit, withdraw, or place bets may be restricted in whole or in part.
Where an investigation confirms a breach of these Terms & Conditions, ug800 may permanently close the Account. Depending on the nature of the breach, the Account balance may be returned to the User after deduction of any amounts associated with Prohibited Conduct, or the balance may be forfeited in full where the breach involves fraud, money laundering, or identity misrepresentation.
You may request the closure of your Account at any time by contacting ug800 customer support via live chat or by emailing [email protected]. Pending bets will be settled in the normal course before the Account is closed. Any remaining balance will be returned to your verified withdrawal method within five (5) business days of the closure request being processed.
Users who wish to exclude themselves from the Platform for responsible gaming reasons should refer to Clause 13 and the dedicated Responsible Gaming resources available at ug800.vip/responsible-gaming.
All content on the ug800 Platform — including but not limited to software, design, graphics, text, logos, game assets, and data — is the exclusive intellectual property of ug800 or its licensed content providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Pocket Games Soft, and Spribe) and is protected by applicable intellectual property laws.
You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal, non-commercial entertainment purposes. You may not copy, reproduce, modify, distribute, publicly display, or create derivative works from any Platform content without ug800's prior written consent.
ug800's collection, use, storage, and processing of your personal data is governed by the ug800 Privacy Policy, which is incorporated into these Terms & Conditions by reference and is available at ug800.vip/privacy-policy. By registering on the Platform, you acknowledge that you have read and understood the Privacy Policy.
ug800 collects and processes personal data for the purposes of account administration, KYC verification, payment processing, fraud prevention, responsible gaming compliance, and the delivery of personalised promotions where you have consented to receive them. ug800 does not sell your personal data to third parties for marketing purposes.
ug800 is committed to providing a safe and responsible gaming environment. The following tools are available to all Account holders at no cost and are accessible directly from the Account dashboard:
If you believe your gambling behaviour is causing harm to yourself or others, please contact ug800 customer support immediately via live chat or at [email protected]. Our support team includes native Indonesian-speaking agents available 24 hours a day, every day of the year. You may also seek assistance from independent responsible gambling organisations.
The ug800 Platform is strictly for adults aged 21 and above. Play responsibly.
To the fullest extent permitted by applicable law, ug800 shall not be liable to you for any indirect, incidental, consequential, special, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to loss of winnings, loss of data, loss of opportunity, or any other form of economic loss.
ug800's total aggregate liability to you in respect of any claim arising out of or in connection with these Terms & Conditions or your use of the Platform shall not exceed the total amount deposited by you into your Account in the 30-day period immediately preceding the event giving rise to the claim.
ug800 does not warrant that the Platform will be uninterrupted, error-free, or free from viruses or other harmful components. ug800 will make reasonable efforts to ensure Platform availability but accepts no liability for outages, maintenance windows, or third-party service disruptions that affect your ability to access the Platform.
Nothing in these Terms & Conditions limits or excludes ug800's liability for fraud, willful misconduct, or any other liability that cannot lawfully be excluded or limited.
ug800 reserves the right to amend these Terms & Conditions at any time. Where amendments are material, ug800 will provide notice to registered Users via the email address associated with their Account and/or via a prominent notice on the Platform at least 7 days before the amended terms take effect.
Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms & Conditions. If you do not agree with the amended terms, you must stop using the Platform and may request voluntary Account closure in accordance with Clause 10.3.
The version of the Terms & Conditions displayed on this page at any given time is the version currently in force. Archived versions of prior terms are available upon written request to [email protected].
These Terms & Conditions and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws applicable to ug800's operating jurisdiction. ug800 makes no representation that the Platform or its content is appropriate or available for use in any specific jurisdiction beyond Indonesia.
It is your sole responsibility to ensure that your use of the ug800 Platform complies with all laws and regulations applicable to you in your jurisdiction of residence. ug800 accepts no liability for any breach by you of applicable local laws.
If you have any questions, concerns, or complaints regarding these Terms & Conditions or the ug800 Platform, please contact the ug800 support team through any of the following channels:
ug800 aims to respond to all written enquiries within 24 hours during standard operating conditions. For urgent account security concerns, live chat is the recommended contact channel as it provides the fastest response time.
Now that you've reviewed our Terms & Conditions, explore the full ug800 platform — or visit our FAQ if you have further questions.